1. Performance measurement and the need for a balanced scorecard; 2. Balanced scorecard as an enduring management tool; 3. Getting started; 4. Mission, value, vision, and strategy; 5. Developing performance objectives and measures; 6. Finalizing measures and developing cause and effect linkages; 7. Setting targets and prioritizing initiatives; 8. Cascading the balances scorecard to build organizational alignment; 9. Using the balanced scorecard to strategically allocate resources; 10. Linking rewards to performance: The balanced scorecard and compensation; 11. Reporting balanced scorecard results; 12. Maintaining the balnced scorecard; 13. Balanced scorecards in the public and not for profit sectors; 14. Concluding throughts on balanced scorecard success.

+ Adnotare :

This book explains how an organization can measure and manage performance with the Balanced Scorecard methodology. It provides extensive background on performance management and the Balanced Scorecard, and focuses on guiding a team through the step-by-step development and ongoing implementation of a Balanced Scorecard system. Corporations, public sector agencies, and not for profit organizations have all reaped success from the Balanced Scorecard.